1.) Please be advised of our standard check-in time of 03:00 PM and check-out by 12:00 NN. Request for early check-in and late check-out is subject to availability with corresponding charges.
2.) A safety deposit box is available in all rooms. The Hotel shall not be held liable for any loss in the guestrooms and in public areas.
3.) Regular fogging is done at the hotel but since we are situated along the ridge of the plateau, insect’s presence may be inevitable. We advise to keep your door closed at all times. You may also experience the wild monkeys in the room veranda. Please refrain from feeding them for your safety and convenience during the stay.
4.) Pets are STRICTLY NOT ALLOWED.
5.) The guest assumes full responsibility for any and all damages which he/she or any of his/her guest/visitors may cause inside the room and the entire Hotel premises. The Hotel reserves the right to charge damages to the concerned guest.
6.) A corkage fee will be charged for all food and drinks brought in by guest.
7.) The Lake Hotel observes a “Strictly No Smoking” policy. Smoking in all enclosed areas, especially the rooms (e.g meeting and function rooms, hallways, verandas, stairs, restrooms, pool areas, and lobby) is prohibited. Guests may proceed to the open parking space if they wish to smoke. If the guest persists smoking in the room, guest will be charged the total amount of nights that the room cannot be subject to selling from being out of service.
8.) The Hotel reserves the right to discontinue accommodation and service to its guest and to take necessary legal action in the event of non-payment of his/her charges. Display of character disturbance that may cause disruption in hotel operations and aggravation other hotel guest or any of the hotel employees.
9.) All payments made to the Hotel are NON-REFUNDABLE. Cancellation of guaranteed rooms shall be charged in full according to the number of rooms and nights.
10.) Guests hereby accept full liability for all incurred charges.
11.) The Hotel is not liable for any injury or casualty of person/s utilizing its swimming pool, gym, and other amenities.
12.) Taking Hotel property outside the hotel premises constitutes theft punishable under the Revised Penal Code of the Philippines. The management shall prosecute violator to the full extent of the law.
13.) You will be asked an additional PHP 2,000.00 security deposit following standard hotel protocols in case of any incidental charges. The rendered amount is to be refunded upon checkout.
14.) Please refer to the compendium in your room for additional hotel terms, policies, and conditions.