1. ) Cancellations must be made at least 72 hours (3 days) prior to the scheduled arrival date to be eligible for a refund, which will be processed within 15 business days upon confirmation.
2. ) The hotel may require a formal cancellation letter submitted via email before proceeding with the refund.
3.) Any changes or rebooking must also be requested at least 72 hours before arrival.
4.) Rebooking is subject to availability and rate differences.
5.) Failure to arrive on the confirmed check-in date (no-show) will result in the forfeiture of the full payment.